Booking terms
Last updated: 28 September 2026
These terms apply to every journey booked with Florian Gatwick Transfers Limited, trading as ZIMUS Executive Travel. They are part of your booking once you accept our quote. Nothing in these terms affects your statutory rights.
In short
- Your quote is a fixed price for the journey described.
- Airport collections include 60 minutes of free waiting from the time your flight actually lands.
- Airport drop-off and collection charges, parking, tolls and the London Congestion Charge are not included and are added at cost.
- Cancellations more than 48 hours before pick-up are free.
1. Quotes and confirmation
We quote a fixed price based on the details you give us: pick-up, destination, date, time, number of passengers and luggage. Your booking is confirmed only when you accept the quote and we send you a written confirmation by WhatsApp or email. Please check the confirmation carefully and tell us straight away if anything is wrong.
If the journey changes after confirmation, for example a different address, extra stops, more passengers or more luggage, we may need to update the price. We will always tell you before the journey.
2. What your price includes
- The journey in the Mercedes-Benz V-Class with a professional, licensed chauffeur.
- Fuel and our travel to and from your pick-up point.
- Flight monitoring and meet and greet in the arrivals hall for airport collections.
- Free waiting time as set out in section 3.
- Bottled water and phone charging on board.
3. Free waiting time
Free waiting time starts at the times shown below. After that, waiting is charged in 15-minute periods.
| Pick-up | Free waiting | Starts from |
|---|---|---|
| Airport arrivals | 60 minutes | The actual landing time of your flight |
| Private terminals (FBO) | 30 minutes | The actual landing time of your aircraft |
| Railway stations and cruise terminals | 30 minutes | The agreed pick-up time |
| Homes, hotels, offices and venues | 15 minutes | The agreed pick-up time |
Additional waiting is charged at £15 for each 15 minutes or part of 15 minutes. For airport collections, the parking charge for the extra time is added at cost.
Because we monitor your flight, a delayed flight does not use up your free waiting time. Please give us the correct flight number and tell us if you change flights, as we cannot track a flight we do not know about.
4. Airport charges
Airports charge vehicles to drop off or wait for passengers. These charges are not included in your journey price and are added at the rate the airport charges on the day:
- Drop-off charge: the forecourt drop-off fee at the terminal.
- Collection with meet and greet: the short-stay car park charge for the time the vehicle is parked while your chauffeur meets you in arrivals.
We show these charges separately on your quote or invoice, and receipts are available on request. You can ask us to drop you off at a free drop-off area where the airport provides one, although this usually adds a shuttle bus to your journey.
5. Other charges added at cost
- Car parking needed to carry out your booking.
- The London Congestion Charge, when your journey enters the zone during charging hours.
- Tolls, bridge and tunnel charges, such as the Dartford Crossing.
- Extra stops or route changes you request during the journey.
6. Cancellations and changes
| Notice before pick-up time | Charge |
|---|---|
| More than 48 hours | No charge |
| 24 to 48 hours | 50% of the journey price |
| Less than 24 hours | 100% of the journey price |
Please cancel or change a booking in writing, by WhatsApp or email, so there is a clear record. If your flight is cancelled by the airline, contact us as soon as possible and we will do our best to rebook your collection without a charge.
7. No-shows
If we cannot find you and have not heard from you by the end of the free waiting time, and we have tried to contact you, the booking is treated as a no-show. The full journey price is charged, together with any waiting time and parking already incurred.
If you cannot find your chauffeur, please stay where you are and contact us by WhatsApp or on the number in your confirmation.
8. Passengers and luggage
Please tell us the correct number of passengers and the amount of luggage when you book, including large or unusual items such as golf bags, skis, pushchairs or wheelchairs. If more passengers or luggage arrive than were booked and they cannot be carried safely and legally, we may not be able to complete the journey as planned.
If you need child seats, please tell us when you book and we will confirm what we can provide.
9. In the vehicle
- Smoking and vaping are not allowed.
- Please wear seat belts at all times.
- If the vehicle is soiled and needs professional cleaning, a cleaning charge of £150 applies to cover valeting and the time the vehicle is off the road.
- Your chauffeur may refuse or end a journey if a passenger's behaviour puts safety at risk.
10. Delays and responsibility
We plan every journey carefully, but we cannot be responsible for delays caused by traffic, road closures, weather, accidents or other events outside our control. Please allow enough time to reach your flight, train, ship or appointment; we are happy to advise on a sensible pick-up time.
Where a journey is carried out by one of our licensed chauffeur partners, ZIMUS remains responsible for your booking and your communication with us.
11. Lost property
Please check that you have all your belongings before leaving the vehicle. Items found are kept safely and returned by arrangement; any delivery cost is payable by the owner.
12. Payment
Payment terms are set out in your booking confirmation. Additional charges, such as waiting time, parking or airport fees, are added to your final invoice with the details of each charge. Business clients can apply for an account with invoice terms.
13. Questions and complaints
If something is not right, please tell us in writing at info@floriangatwicktransfers.co.uk and we will reply personally. We are licensed as a private hire operator by Reigate & Banstead Borough Council.